๐Ÿ“ž 07816 447191 Grappenhall, Warrington, Cheshire WA4

Your questions, answered.

Everything you need to know about your private session at The Willows Spa - including the question everyone asks: is it really private? Yes, completely.

Frequently asked

Answers before you even ask

Yes - completely. The spa facility is exclusively yours for the whole of your booking. As you have the pool to yourselves, you are welcome to take photos. Because the pool is unsupervised (no lifeguard on duty) you are responsible for the safety of your group. Please note that the owner/operator may re-enter the pool room at the end of your session, so please be dressed appropriately.

Our pool is open to everybody and all ages: families, couples, weight watchers, pensioners, fitness groups, medical recovery and anybody who prefers to relax and swim in the privacy of a heated private space.

Yes - lessons are available with qualified instructors one-to-one for children and adults, or as part of a public group from babies and up. For more details and to book, visit the swimming lessons page.

The swimming pool can comfortably cater for a maximum of 10 people for a relaxing spa time. The pool size is 8m long by 5m wide. The deep end of the pool is 1.5m.

Booking a session is essential to ensure the private space is available and reserved just for you and your group.

Yes - there is a private parking space for up to 5 vehicles.

The heated pool is between 30-32ยฐC, the outdoor Jacuzzi is 37ยฐC and the sauna can be adjusted to your personal preference. All temperatures are approximate and subject to fluctuation. We have a toilet cubicle, twin showers and a changing room. For spa hire, fresh towels are provided - you still need your toiletries and swimming caps.

Yes, you can bring your own food and drinks. There is a fridge outdoors in the undercover seating area to store food and drinks until needed. Food must not be consumed within the pool area or outdoor Jacuzzi, and drinks must not be consumed whilst in the pool or Jacuzzi water.

Yes, there are power sockets available for your convenience situated outside under cover.

People under the age of 18 must be accompanied by a responsible adult. Sauna: recent reports advise the minimum age is 8 years old - adults should always supervise children and limit sauna time to 10 minutes using the wall timer provided. Jacuzzi: it's recommended children under 5 should not use hot tubs; children over 5 should limit soaking to 10 minutes as they are less able to regulate body temperature.

Yes - if you've booked the Party or Spa package, please get in touch to discuss your requirements.

Yes, one parent is welcome to stay and supervise their child at all times, and ensure they follow the safety guidelines provided.

Yes, your allocated time includes getting changed. We ask that you are ready to leave promptly, which ensures we have time to prepare the pool for the next booking.

Yes, you are welcome to bring your own. Power sockets are available outside if you wish to use your pump. Please note that inflatables must be used responsibly and not be left in the pool after your session.

All cancellations require 72 hours (3 days) notice. Please consult the booking site used.

No smoking or vaping whilst on the private site.

Can't find the answer you're looking for? Get in touch - replies during office hours, Monday to Friday 12pm-4pm.

Complete privacy

The entire venue is yours alone.

No strangers. No queuing. No staff present. Just you and your group - 100% private, every single booking.

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Exclusive hire
The whole venue, booked out
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No other guests
No awkward encounters, ever
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Special needs welcome
Calm & peaceful for everyone
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Photos welcome
Your private pool, your memories